Payment Policy

Effective Date: 01-03-2026

This Payment Policy explains how payments are processed on our website and what you can expect when placing an order with us. By making a purchase, you agree to this Payment Policy as outlined below.

Important: For shipping, delivery timelines, returns, refunds, and exchanges, please review our Shipping Policy and Return & Refund Policy.

1) Accepted Payment Methods

We accept major payment methods made available at checkout, which may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Available payment methods may change over time depending on your location, device, or browser. We work with trusted payment processors to ensure a secure checkout experience. The payment methods available to you will be shown at checkout.

2) Currency & Pricing

All prices are displayed in the currency shown at checkout. Taxes (if applicable) and shipping fees are shown before you complete your purchase. These fees are determined by your bank or card issuer and are not controlled by us.

3) When You Are Charged

By submitting payment at checkout, you authorize us (or our payment processor) to charge your selected payment method for the full order amount, including the product price, shipping fees (if applicable), and taxes (if applicable).

In most cases, your payment method will be charged immediately at the time the order is placed.

4) Payment Authorization & Order Review

To prevent fraud and unauthorized transactions, we reserve the right to verify payment information before processing your order. This may include verifying your billing address, contacting your payment provider for additional details, and requesting identity verification.

If additional verification is needed, we will contact you using the email provided at checkout.

5) Billing Descriptor / How Charges Appear on Your Statement

Charges on your bank or card statement will typically appear as Douxlette or a similar identifier.

The exact description shown on your statement may vary depending on your payment method, card issuer, and payment processor settings.

If you do not recognize a charge, please contact us first at info@douxlette.com so we can assist.

6) Failed or Declined Payments

If your payment is declined or fails for any reason, your order may not be processed.

Common reasons include:

  • Insufficient funds
  • Incorrect card details
  • Bank or card issuer restrictions
  • Fraud prevention blocks

Please contact your bank or card issuer for more details, or try another payment method.

7) Refunds (Important Information)

For eligible refund requests, please refer to our Return & Refund Policy for full details.

  • If a refund is approved, refunds are issued to the original payment method whenever possible.
  • Processing time may vary depending on your bank or card issuer.
  • Please note it may take several business days for a refund to appear on your statement after it has been processed on our end.

8) Shipping & Delivery

Payment does not change our shipping and returns conditions.

For full details, please refer to our Shipping Policy and Return & Refund Policy.

9) Contact Us

If you have any questions about payments, billing, or charges, contact us at:

  • Company: FULCRUM DIGITAL LLC
  • Address: 5830 E 2nd St Ste 7000, Casper, WY 82609, US
  • Email: info@douxlette.com